If the print quality on the test page is satisfactory , return to the current print job. The following video demonstrates how to replace a cartridge. Use genuine HP ink cartridges. Example of a clogged vent. If the error persists, continue to the next step. It matches the product: HP contact options – click on Get phone number Case number and phone number appear.

Under Find your part s , type one of the part numbers below in the Search by part number text box. Doing so can result in incorrectly seated ink cartridges and printing problems. Check the printhead warranty status. The latch must remain down to install the ink cartridges correctly. Lower the printhead latch. Asia Pacific and Oceania. Avoid leaving unprotected ink cartridges out of the printer for an extended period of time.

Click the Color Options pop-up or tab if it displays. If the ink cartridge does not snap into place, remove the ink cartridge from the carriage. Example of a clogged vent. The contacts are four copper-colored pins at the bottom of the carriage. Message 4 of 7.

hp photosmart 5520 problem solving

Click OK or Print from the Print dialog box to start the print job. See your browser’s documentation for specific instructions. If you have a question create a new topic by clicking here and select the appropriate board.

Load sheets of photo photoamart only when you are ready to print, and then put the unused paper back in the packaging. Check the grayscale print setting. Check ink levels Use the printer control panel to check the estimated ink levels on your printer. Remove and then reinsert the ink cartridges Remove and reinsert the ink cartridge or ink cartridges indicated in the error message.


If you are in Asia Pacific, you will be directed to a local service center in your area. Check the paper Make sure the paper you are using is appropriate for the print job.

If the paper is not appropriate, reload the printer with an appropriate paper type. Maybe they can offer you a discount on an alternate model.

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If you are dissatisfied with the quality of your photosmarh, increase the print quality. Note on archived topics. Make sure that the color icon on each ink cartridge label matches the color icon on the carriage slot. Make sure the ink cartridges are properly vented and correctly seated If the vent on the top of the ink cartridge is clogged or obstructed, the ink cartridge might not work properly. Do not use tap water because it might contain contaminants that might damage the printhead.

With photosmarf ink cartridge contacts facing the printhead, slide the ink cartridge into the empty slot.

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Please enter a Product Number to complete the request. The following video demonstrates how to replace a cartridge. Any warranty support needed would be completed by the reseller that sold the product. Is there any way I could have someone take over my system and do it for me? The product cleans the printheads, and then prints a test page. Please wait while we process your request.


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Examples of defects on a Print Quality Diagnostic report. Take the ink cartridges out of the print carriage, and then check the printer control panel or phktosmart for an error message. Everything back to normal.

Mac Update the printer firmware for printers connected to a Mac. If the print quality is unacceptable, continue to the next step. Europe, Middle East, Africa.

HP Printers – Printhead Problem, Ink System Failure, ‘0x’ Error Displays | HP® Customer Support

HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Try using a different paper.

If the serial number displays but the status is ‘not applicable’ grayed outyou do not need the firmware update.